Generating Classroom Links via the HiLink Dashboard

Potential scenarios where this guide may be needed:

• Emergency Classroom Access: Ensures continuity of learning by enabling manual link generation when automated systems fail.
• Educator Assistance: Allows administrators to quickly generate and distribute classroom links to instructors.
• User Support & Troubleshooting: Helps administrators assist users who are unable to access their classrooms due to technical issues.

Step 1: Create a New Class

• Once you have logged into the HiLink Dashboard, use the “Create” button to generate a new classroom. 

• Input the details of the class. Once all the details are included, click “Confirm” to create the new class.

Step 2: Retrieve & Send Link(s) to Class

• Locate the class you just created in the list.
• Under "Quick Actions", click the Link icon. 

• Choose the appropriate link based on the role:
  • : Provide this to instructors.
  •   : Provide this to participants.
• Copy the link by clicking the Copy icon on the right.
• Send the link to your users. Instruct them to open a web browser and paste the link to access the classroom.

Additional Tips

• Verify users are using a supported browser (Google Chrome or Safari).
• If users continue to experience issues, advise them to clear their browser cache and cookies.
• If the issue persists after following the troubleshooting steps, please contact the HiLink support team for by submitting a Help Ticket. Please allow for 24-48 business hours for a response. 
  • Provide the following details to help us resolve the issue quickly:
    • The device and browser being used
    • A description of the issue
    • Any error messages encountered